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Categories
    1. Tractive Help Center
    2. Troubleshooting
      Position Updates
      • My pet is missing - what should I do?
      • Online, Offline, Connecting: What do the different statuses in the app mean?
      • Troubleshooting: I am not receiving position updates.
      • Troubleshooting: I'm having trouble with LIVE Tracking.
      Position Accuracy
      • My tracker is reporting inaccurate GPS positions - what can I do?
      • Enhance GPS tracker location accuracy
      Battery & Charging
      • I’m having issues with the Power Saving Zone feature
      • My tracker won't turn on - what can I do?
      • Fix a Tractive GPS tracker that won't charge
      App Troubleshooting
      • How can I fix false Virtual Fence notifications?
      • Why am I not receiving Virtual Fence notifications?
      • Why don’t I see any new Wellness data?
      • Troubleshooting: The app is not displaying my correct home address.

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