Seeing “This tracker is already active” when setting up your Tractive tracker? Here’s why it happens and what to do next.
Why do I see this message?
After you buy a tracker on tractive.com, we use the email address from your order to create your Tractive account. Once your tracker order is confirmed, you’ll also have the option to get a subscription, which will be linked to the same Tractive account. This means your tracker and subscription purchase are both linked to the email address you used for your order.
If you try to activate the tracker using an account with a different email address from your order, you’ll see the “This tracker is already active” message.
If you purchase a subscription after buying a tracker from tractive.com, it automatically includes 7 extra days to cover the shipping time, so you don’t lose any active tracking time while you wait for your tracker to arrive.
What to do if you see this message
Simply sign out of the current one and sign in using the correct email:
- From the message screen, select Cancel.
- Go to Account, and Sign Out.
- Sign In and enter the email address and password you used when you bought your tracker. Continue to your account.
If you forgot your password, select Forgot your password?.
Once logged into the correct account, your tracker and subscription should already be ready for use.