Setup & Activation
What are the first steps to activate a new tracker? Find out here.
Tractive GPS Basics
Get a complete overview of the most basic features and functions of the Tractive GPS tracker.
Default & LIVE Tracking
Understand and utilize the two tracking modes of the Tractive GPS tracker when you need it most.
Battery & Charging
Your battery and charging questions - answered.
In the Tractive GPS App
Get more information about the features of the Tractive GPS app, including Tracker Sharing, the Compass and Heatmap.
Connection & Coverage
For all questions related to Tractive coverage and establishing a local network connection.
GPS Location Data & Accuracy
Learn about GPS localisation, reporting times and the accuracy of the GPS tracker.
Virtual Fence & Notifications
Manage notifications and learn how to set up and edit the Virtual Fence feature.
Everything you need to know about the Premium and Basic Service Plans for the Tractive GPS tracker.
Payment & Billing
View invoices, change a payment method, and get an overview of payment options here.
Lost, Stolen & Damaged Trackers
Find out what to do in the case that your tracker is lost, stolen, or damaged and learn more about the Tractive Care program.
Do you know about the Tractive warranty? Learn more here.
Would you like more information about Tractive products and availability? Click here.
Shipping & Orders
Find the answers to all your shipping, orders and delivery questions.
Tractive Dog Walk
Get insights into your favorite features of the Tractive Dog Walk app.
Read all about the Tractive MOTION device and app here.
- I have a Tractive GPS Pet Tracker, what are the first steps?
- What is the Tractive GPS App?
- How can I add or change the details of my pet?
- How big is the Tractive GPS tracker?
- What do the LED light colours mean?
- Problems signing into your account in a Tractive app
- My GPS tracker is not connecting or reporting - What can I do?
- What is a Virtual Fence and how can I define one?
- Transfer an existing Service Plan to a new tracker
- Overview - Tractive GPS Service Plans
- How can I change my payment method or bank account details?
- Where can I order a Tractive GPS tracker?
- How long is the delivery time?
- What can I do if I still have not received my web shop order?
Do you have any questions concerning Tractive products or services?
Please use the button below. The Tractive Customer Service team is happy to assist you!