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⚠️ SERVICE INTERRUPTION - We are currently experiencing service interruptions. Some Tractive GPS Trackers may not be able to communicate with the Tractive GPS app. Rest assured that we are working hard to resolve the situation as quickly as possible.
Maintenance - Due to maintenance at one of our mobile operators, Tractive service might be temporarily impacted between Feb. 15th 11pm-Feb 16th 5am (UK Time), Feb. 15th 6pm-Feb 15th midnight (EST), Feb. 15th 3pm-Feb 15th 9pm. We will do our best to keep the maintenance window as short as possible and to keep the impact to a minimum.
⚠️ Health stats missing on Android? We're working on a fix! For now, adjust your pet's goal from the Health screen for them to reappear. Make sure to update your app when it's available.

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