How to charge your tracker

Choose your tracker below to find the instructions for your model:

 

Tractive DOG 6

Tractive DOG 6

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  • Open the protective charging port cover
  • Plug the USB-C cable into the charging port
  • Connect the other end of the cable to a power source
  • Your tracker features two LED bars, one at the top and one at the bottom. 
  • The bottom LED bar will gradually light up from left to right as the device charges. 
  • The tracker is fully charged when the entire LED bar is lit. A full charge takes around 2 hours.

Tractive Tractive GPS DOG 4 / DOG LTE, Tractive GPS CAT 4 / CAT LTE

Tractive GPS DOG 4 / DOG LTE, Tractive GPS CAT 4 / CAT LTE

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This tracker model is compatible with two different types of chargers: the Clip Charger and the Magnetic Charger.

Below, you will find the charging instructions for each type of charger:

Clip Charger

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  • Place the charger over the tracker.
  • Ensure that the two gold points on the device are aligned with the gold points in the clip
  • Attach the provided cable to the clip. Because not all USB cables are compatible with the charger, please only use the USB cable you received with the charger.
  • Connect the charger to a power source. 
  • The tracker will be fully charged in less than three hours.
  • Once charging is complete, simply remove the tracker from the clip.

Magnetic Charger

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  • Firmly clip the charger onto the end of the tracker with the magnetic, gold charging points, as in the video linked here
  • You should hear a click as the charger attaches to the tracker. 
  • Connect the charger to a power source. The approximate charging time is three hours.
  • Pull slightly to disconnect the tracker from the charging cable.
  • Before first using the device, be sure to charge the tracker for at least two hours.

Tractive CAT Mini

Tractive CAT Mini

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  • Press the tracker firmly into the charger. 
  • The gold dots on the back of the tracker line up with the gold charging points on the charger.
  • You should hear a click as the tracker attaches into place and begins charging.
  • While the tracker is charging, you'll see a red light, which will turn green once it's fully charged. 
  • The approximate charging time is 1 hour.
  • Apply pressure on the tracker through the gap on the back of the charger to remove it from the device easily.

Tractive DOG XL

Tractive DOG XL

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  • Firmly clip the charger onto the back of the tracker with the magnetic, gold charging points. The tracker will be automatically turned on when you charge it. 
  • Connect the charger to a power source. The approximate charging time is 4.5 hours. 
  • Pull slightly to disconnect the tracker from the charging cable.

Tractive DOG XL Adventure Edition

Tractive DOG XL Adventure Edition

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  • Firmly clip the charger onto the back of the tracker with the magnetic, gold charging points. The tracker will be automatically turned on when you charge it. 
  • Connect the charger to a power source. The approximate charging time is 4.5 hours. 
  • Pull slightly to disconnect the tracker from the charging cable.

Tractive GPS Cat Tracker, Tractive GPS DOG

Tractive GPS Cat Tracker, Tractive GPS DOG

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  • Remove the mounting clip if necessary.
  • Press the buttons on the top and bottom of the device to detach the battery.
  • Insert the battery into the charger provided and connect it to a power source. The approximate charging time is three hours.

Please note: While the battery of the Tractive GPS Cat Tracker & Tractive GPS DOG is charging, the battery status displayed in the app may not be updated to reflect the current battery level. This is because the tracker can only send data to the app when the battery is connected and the device is turned on. Once charging is complete, please attach the battery to the tracker, ensure the device is turned on, and wait a few minutes until the battery status of your tracker is successfully updated in the app.

Tractive GPS Cat Tracker with integrated collar

Tractive GPS Cat Tracker with integrated collar

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  • Remove the tracker from your pet.
  • Press the buttons on the top and bottom of the device to detach the tracker from the battery.
  • Insert the battery into the charger provided and connect it to a power source. The approximate charging time is three hours.

 

Please note: While the battery of the GPS Cat Tracker with integrated collar is charging, the battery status displayed in the app may not be updated to reflect the current battery level. This is because the tracker can only send data to the app when the battery is connected and the device is turned on. Once charging is complete, please attach the battery to the tracker, ensure the device is turned on, and wait a few minutes until the battery status of your tracker is successfully updated in the app.

 

 

What kind of charging adapter is safe to use?

5V adapters with an output of up to 1A are safe for charging your Tractive GPS tracker. Any charger with a higher voltage (for example 9V) can damage the device. 

We strongly recommend that you do not charge your tracker using a charging port in your car. This is because these charging ports often have a very high power output, which can damage the battery of your tracker.

 

If you have any problems charging your device, please check the tips in this article.

 

Contact Tractive
 

 

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