If you receive Virtual Fence notifications when your pet is at home, this could well be because of GPS interference. This is because:
- Your tracker calculates its location based on its proximity to GPS satellites.
- However, when your tracker is indoors, its line of sight to the sky may be blocked, making it more difficult for the tracker to accurately detect its location.
- This can lead to less accurate or ‘jumping’ positions.
- When these 'jumping' positions are outside of your Virtual Fence, you then receive a Virtual Fence outbreak notification.
However, we are doing everything we can to make sure that you receive accurate position updates and notifications.
The following tips should help ensure that you avoid false Virtual Fence notifications:
- Set up a Power Saving Zone to avoid less accurate positions when your pet is at home.
- No LIVE tracking indoors, as this is likely to lead to more ‘jumping’ positions.
- Larger Virtual Fence so it still helps keep your pet safe, but minimizes the impact of GPS interference.
- No overlapping Virtual Fences, when you have multiple fences.
- Enable Bluetooth and GPS / Location Services on your smartphone to improve accuracy when your pet is nearby.
If you continue to experience issues, please contact our team clicking Contact Us below. Provide us with some example times at which you received false Virtual Fence notifications (please provide times that are as accurate as possible to help us investigate this for you).