What to do if you can’t locate your tracker in a Power Saving Zone

If you’re having trouble locating your tracker and it appears to be in a Power Saving Zone according to the app, we're here to help with the following step-by-step guide:

Understanding Power Saving Zones

• When your tracker enters a Power Saving Zone, the network connection is temporarily paused to conserve as much battery life as possible. 
  • This means certain features like LIVE Tracking and Light and Sound are only accessible when you're within Bluetooth range of your tracker.
• The tracker will also stop reporting a GPS position, when it is in your Power Saving Zone. 
• Once your tracker starts moving again it will wake up and connect to the local cell network and start reporting positions again. 

• However, if your tracker has fallen off your pet in your Power Saving Zone it will remain stationary and therefore continue to report as in the Power Saving Zone. 

   

Steps to follow

1. Ensure Bluetooth is enabled on your phone 
2. Keeping your app open, start moving around where you think your pet’s tracker could be
3. Keep an eye on LIVE and Radar on the map screen.
   • If they turn from gray to blue (like below) this means you’re now within Bluetooth range.
     You can go ahead and activate Light and Sound or Radar Mode to recover your device.

If this method isn't working, let's try the following instead:

1. Delete the Power Saving Zone: Tap Profile on the bottom bar, then select Tracker and tap Edit next to Power Saving Zones. Choose the relevant Power Saving Zone, and use the trash icon to delete it.
2. Allow time for reconnection: After deleting the Power Saving Zone, it's essential to be patient.
   • If the tracker is stationary in Deep Power Saving mode, it may take up to 12 hours for the tracker to recognise that the Power Saving Zone has been deleted. 
   • Once the tracker recognises this, it will try to reconnect to cell networks and report a GPS position. 
   • Use this GPS position to help locate your tracker. 
3. Utilize Light & Sound: Once the tracker is no longer in Power Saving Mode, you should be able to utilize the Light and Sound features effectively.

4. If the tracker remains offline after a few hours (e.g. the next morning), it may be in a low-signal area. We’d recommend using Radar Mode again to locate it.

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