Troubleshooting

• My tracker shows “Offline” in the Tractive app
• LIVE Tracking is grayed out or disabled for my Tractive tracker
• How to fix false Virtual Fence notifications
• My Tractive tracker is not accurate
• The app is not displaying the correct address
• Tracker not updating location or says "No GPS" in the Tractive app

• How to replace your DOG 6 protective charging port cover
• Enable Low Power Mode on my Tractive tracker to save battery
• I can't set up a Power Saving Zone with my Tractive tracker
• I’m having issues with the Power Saving Zone feature
• My Tractive tracker isn’t charging

• I don’t know which email I used for my Tractive account
• I cannot find my tracker
• What to do if you can’t locate your tracker in a Power Saving Zone
• My pet is missing - what should I do?
• I get a “This tracker is already active” message when trying to activate my Tractive tracker
• Why am I not receiving Virtual Fence notifications?

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