Troubleshooting
You’re in the know now! Explore advanced insights and troubleshooting tips, tailored for seasoned Tractive pet owners.
GPS & Network Connectivity
Battery & Charging
- How to replace your DOG 6 protective charging port cover
- What to do if your Tractive DOG 6 won’t charge
- Enable Low Power Mode on my Tractive tracker to save battery
- I can't set up a Power Saving Zone with my Tractive tracker
- I’m having issues with the Power Saving Zone feature
- My Tractive tracker isn’t charging
Other Troubleshooting
- I cannot find my tracker
- What to do if you can’t locate your tracker in a Power Saving Zone
- My pet is missing - what should I do?
- I get a “This tracker is already active” message when trying to activate my Tractive tracker
- Why am I not receiving Virtual Fence notifications?
- Health Insights not updating or empty in the Tractive app