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Categories
    1. Tractive Help Center
    2. Accounts & Subscription Plans
      About Subscription Plans
      • Tractive GPS Subscription Plans - FAQs
      • Why does the Tractive GPS tracker require a subscription plan?
      • What are the benefits of a PREMIUM subscription plan?
      • Can I use the Tractive GPS tracker for multiple dogs or cats?
      • Can I add more than one GPS tracker to the same subscription plan?
      Manage Subscription Plan
      • How can I activate my replacement tracker?
      • Where can I manage my subscription plans?
      • Can I upgrade my Tractive GPS subscription plan?
      • Can I add Tractive Care to an existing subscription plan?
      • How can I give my Tractive GPS tracker and subscription plan to a friend?
      Logging In
      • How can I create an account in the Tractive GPS app?
      • How can I reset my password?
      • I can't access my Tractive GPS account.
      Manage Account
      • Can I edit my personal details in the Tractive app?
      • How do Tractive GPS notifications work?
      • Can I change or add a profile picture?
      • Can I change the Tractive app language?
      • Can I change the units of measurement in the Tractive GPS app?
      • How can I sign out of the Tractive GPS app?
      Tracker Activation
      • How can I activate my tracker?
      • Where can I find the tracker ID?
      • How can I activate a tracker / purchase a subscription plan using a prepaid gift card or voucher code?
      • Can I pay monthly for a Tractive GPS subscription plan?
      Sharing Features
      • How does Family Sharing work?
      • Can I track my pet from more than one device?
      • How does Public Sharing work?
      • How can I plan a route to my pet’s location?
      Invoices & Billing
      • How can I get an invoice for my subscription plan?
      • Where can I find my Tractive GPS billing details?
      • How can I update my subscription plan billing address?
      Pet Profile
      • All your pet's details in one place: Pet Profile
      • How can I add my pet's details and assign a tracker to my pet?
      Renewal & Cancellation
      • Can I update the payment details for my Tractive GPS subscription?
      • My payment failed - what can I do?
      • What does Auto-Renewal mean?
      • Can I pause my Tractive GPS subscription plan?
      • How can I cancel my Tractive GPS subscription plan?
      Legal & Privacy
      • Why does the Tractive GPS app request access to my contacts, camera, etc.?

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