How to update your personal information

You can easily edit your personal information and profile details in the Tractive GPS app using the instructions below:

  1. Tap Account > Account Info
  2. You can now edit the following details: name, email, password, date of birth, and gender.
  3. Tap the camera icon to upload a new profile photo.

To update your pet's details, click here.

Address note: The address as displayed in the Tractive GPS app under Profile > Tracker > Location and on the Map page is an automatically generated address based on Google Maps (Android devices) or Apple maps (iOS devices). For this reason, it is not possible to update the address that is shown in the mobile app.

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