Troubleshooting: The app is not displaying my correct home address.

When the Tractive GPS tracker is turned on, the last known coordinates of your pet's location will be displayed to you in the Tractive GPS app map view. Along with this information, you may also see an address, like this:

Screenshot_2019-10-02_at_4.45.11_PM.jpg

Please note, that the address displayed in the Tractive GPS app is automatically generated based on information provided by Google Maps (Android) or Apple Maps (iOS), as well as the estimated GPS position of your pet. This address may change as new GPS positions are reported; however, Tractive is unable to modify this address upon request. 

In case the device encounters GPS interference, the accuracy of the tracker's reported address may decrease - such could be the case when the tracker is indoors. 

You can, however, add or update your current address in your account settings anytime at https://my.tractive.com/#/settings/user-profile/profile

Sign up for the Tractive Newsletter

We'll never share your email address and you can opt out at any time, we promise.