Troubleshooting: The app is not displaying my correct home address.

When the Tractive GPS tracker is turned on, you can choose to see the address of the last position detected by the tracker. To do so, press on the settings icon in the bottom left-hand corner of the map and then activate Show Address:



You will then see the address of the last detected position:



This address is also displayed in the Profile > Tracker > Location section of the mobile app.

The address displayed in the Tractive GPS app is automatically generated based on information provided by Google Maps (Android) or Apple Maps (iOS), as well as the estimated GPS position of your pet. This address may change as new GPS positions are reported; however, Tractive is unable to modify this address upon request. 

In case the device encounters GPS interference, the accuracy of the tracker's reported address may decrease - this could happen when the tracker is indoors, for example.

You can, however, add or update your current address in your account settings anytime at


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