If you purchased Tractive Care along with your subscription plan at the time of activation, and have recently lost or damaged your device, you may be entitled to a replacement GPS tracker, at no additional cost.
Use the button below to claim your Tractive Care replacement unit:
When claiming your Tractive Care replacement tracker, you only need to pay for shipping. You'll have the option to purchase Tractive Care again for the remainder of your subscription plan, but you can opt out of this using the toggle button.
You can easily activate the replacement device without purchasing an additional subscription plan. Simply transfer your existing subscription plan to the new tracker.
Don't have Tractive Care? Add Tractive Care to your subscription plan now. Or contact our Customer Happiness Team (click "Contact Us" below) today to inquire about discount replacement tracker options. We hope to help you continue tracking your pet with peace of mind.
If you believe your tracker is defective and you would like to claim under Tractive’s 2-Year Warranty, please see this article: What is Tractive Warranty