If you purchased Tractive Care along with your subscription plan at the time of activation, and have recently lost or damaged your device, you may be entitled to a replacement GPS tracker, at no additional cost.
Use the button below to claim your Tractive Care replacement unit:
When claiming your Tractive Care replacement tracker, you only need to pay for shipping.
There is no need to purchase an additional subscription plan for your replacement tracker. Once your new tracker arrives, simply turn the device on and your existing subscription plan will be automatically transferred to your new tracker. If it doesn't appear in the app right away, try signing out and back in again
Don't have Tractive Care? Add Tractive Care to your subscription plan now. Or contact our Customer Happiness Team (click Contact Us below) today to inquire about discount replacement tracker options. We hope to help you continue tracking your pet with peace of mind.
If you believe your tracker is defective and you would like to claim under Tractive’s 2-Year Warranty, please see this article: What is Tractive Warranty