Not seeing Health Insights for your pet? It’s usually because of how the tracker collects or syncs data. Here’s what you need to know and some things to try.
Your pet’s profile needs to be complete
Update their profile with their weight and height. If these are missing, insights won’t appear.
The tracker needs to collect enough data
It takes seven days of tracking for Resting Heart Rate, Resting Respiratory Rate, and Barking insights to appear for the first time. Especially if you’re new to Tractive, try to keep the tracker on your pet as often as possible.
The tracker needs to sync data with your device
Health Insights update only after your tracker syncs with your mobile device over Bluetooth. Just bring your tracker close to your phone or tablet, and it should sync automatically.
Don’t pair your tracker in your phone’s Bluetooth settings. If you already did, unpair it to avoid sync issues.
If automatic syncing doesn’t work, try this:
- Turn on Bluetooth on your mobile device and make sure it’s connected to the internet.
- Make sure the tracker is on, charged, and right next to your mobile device.
- Open the Tractive mobile app and go to Health.
- In the top right corner, tap the refresh button (two arrows forming a circle).
Some features depend on your device model
Some Health Insights only work with certain trackers or types of pets. For example, Bark Monitoring and Resting Heart Rate are just for dogs, even if a cat is wearing a dog tracker. Check which tracker you have and if the feature is for your pet.
Use only one device for Bluetooth connection
Your tracker can only stay connected to one mobile device via Bluetooth at a time. If you switch between different phones or tablets:
- Switch on Flight Mode and turn Bluetooth off on all other nearby devices.
- On the device you want to use, turn Bluetooth on. Make sure you have a good internet connection.
- Open the Tractive mobile app and go to Health.
- In the top right corner, tap the refresh button (two arrows forming a circle).
Perform a hard reset of your tracker
A hard reset can often resolve syncing problems by restarting your tracker’s connection:
Make sure the tracker is turned on.
- Quickly press the power button 10 times in a row.
- Watch for the LED to blink blue, then another color.
- Give the tracker a few seconds to finish the reset and restart.
- Once reset, wait for one (1) minute before trying to sync again.
Restart your device and reinstall the Tractive app
Sometimes a fresh start helps! Restart your mobile device, then delete and reinstall the Tractive GPS app. Open the app and try syncing again.
Try a different mobile device if needed
Some mobile phones, like certain Huawei Lite models, may not sync reliably with Tractive due to technical limitations. If you’re having trouble, try syncing on a different smartphone or tablet.
What to do if Health Insights still don’t update
Contact Us below and include the following so our Customer Experience Team can assist you faster:
- The steps you’ve already taken and checked from above
- A screenshot of your Health screen or of any error message that you’re getting