Why am I not receiving Virtual Fence notifications?

If you’re not receiving push notifications, there's likely something preventing them in your cell phone settings. 

As a first step, it is important to make sure your App Permissions are set correctly. 

When the Tractive GPS app does not have Notification Permissions enabled on your mobile phone you will see a notification in the Account tab on the Tractive GPS app.

To enable Notification Permissions follow the steps below:

Go to the Account tab and select Notifications
Select Enable Notifications
You will see a pop up from your phone. Select Open Settings
You will be taken to your phones app settings. Select Notifications
Toggle the button right to Allow Notifications
Notifications will now be allowed for the Tractive GPS app

 

Go to the Account tab and select Notifications
Select Enable Notifications
You will see a pop up from your phone. Select Allow
Notifications will now be allowed for the Tractive GPS app

If this does not solve the issue, please follow the steps below to resolve this:

• Internet Connection: Check if your phone is connected to the internet (either via a data connection or WiFi). Push notifications require an internet connection to be delivered.
• Do Not Disturb mode is disabled.
• For iOS users: If you’re using the  Focus feature, please select to Allow Notifications from the Tractive GPS app. This way, you’ll continue to receive notifications about your pet regardless of which Focus you’re using.
• Check third-party apps:  such as Clean Master or Security Master, are not blocking notifications from the Tractive GPS app.
• Battery saving mode: also known as battery optimization, battery saver, or low power mode is deactivated. (Android / iOS)
• Phone’s software version: If the issue is not specific to the Tractive app but to all apps, check your phone's software version and see if there are any updates available.
• Restart your phone and check if the push notifications are coming through.
   

If after trying the above steps, notifications are still not coming through:

• Take a short walk with your tracker in your hand and LIVE tracking activated.
• Leave and re-enter your virtual fence (Safe Zone or No-Go Zone) during this walk.
• Next, leave your tracker turned on and contact our support team (Click Contact Us below) with the following information:
  • The date and time of your walk.
  • The two colors you see if you press the power button on your device once briefly.