Why am I not receiving Virtual Fence notifications?

If you’re not receiving push notifications, there's likely something blocking them in your cell phone settings. Follow the steps below to resolve this:

  • Verify that the Tractive GPS app has permission to send push notifications. You can check this by going to your phone's settings and looking for the app under Notifications.
  • Check if your phone is connected to the internet (either via a data connection or WiFi). Push notifications require an internet connection to be delivered.
  • Ensure that your phone is not in Do Not Disturb mode
  • For iOS users: If you’re using the Focus feature, please select to Allow Notifications from the Tractive GPS app. This way, you’ll continue to receive notifications about your pet regardless of which Focus you’re using.
  • Check that third-party apps, such as Clean Master or Security Master, are not blocking notifications from the Tractive GPS app.
  • Make sure that battery saving mode, also known as battery optimization, battery saver, or low power mode is deactivated. (AndroidiOS)
  • If the issue is not specific to the Tractive app but to all apps, check your phone's software version and see if there are any updates available.
  • Restart your phone and check if the push notifications are coming through.

If notifications are still not coming through, please take a short walk with your tracker in your hand and LIVE tracking active. Please leave and re-enter your virtual fence (Safe Zone or No-Go Zone) during this walk.

Next, leave your tracker turned on and contact Tractive Customer Service with the following information:


Contact Tractive

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