My Health metrics are blank
There are several reasons why you may not see your Health insights in the app yet.
You’re new to tracking with Tractive
- If you’ve just started using your tracker, we may not have enough data yet.
- Keep using your tracker regularly and as soon as we have seven day’s worth of data, you’ll see your first Health insights for your pet.
Your tracker wasn’t used enough the day before
- For accurate Health insights, you’ll need to be tracking your furry friend daily and consistently.
- Keep your tracker turned on and attached to your pet as regularly as you can so that we have the data to display your Health insights again.
The data hasn’t synced from your tracker yet
- Health data is synced from your tracker to your cell phone/tablet via a Bluetooth connection.
- This means that if the tracker hasn’t been close to your mobile device recently, the latest data will not be shown in the app.
You are not using the correct device
- Currently, the health insights Resting Respiratory and Resting Heart Rate are only available with our dog trackers.
- Bark Monitoring is only available with the DOG 6 device.
Please make sure that you do not pair your tracker with your phone in your phone's Bluetooth settings as this can interfere with the sync process. If you have already paired the tracker with your phone, be sure to unpair it now.
How can I sync the data manually?
First, make sure that Bluetooth is active on your cell phone whenever possible, as the tracker will then automatically try to sync the data throughout the day. Having Bluetooth active on your phone also helps your tracker report accurate positions in case of GPS interference or network coverage issues.
If you don’t sync the data for a few days, the tracker will try to sync the data for you once it reaches a certain capacity using cell networks, rather than Bluetooth.
You can sync the latest data to your account at any time by following these steps:
- Make sure Bluetooth is active on your mobile device and the device has an active internet connection (WiFi or data plan).
- Make sure that your Tractive GPS tracker is turned on and next to your mobile device.
- Open the Tractive GPS app and tap on Health at the bottom of the screen then click the More button next to Active Time Today. Finally, press the refresh button in the top right-hand corner of the screen to trigger the sync.
The sync should take no longer than a few minutes and you will then be able to see your pet's recent health insights.
What should I do if the data is not syncing?
Your tracker can only connect to one mobile device via Bluetooth at a time. Therefore, if you regularly use multiple phones/tablets to access your account:
- activate Flight Mode and deactivate Bluetooth on all nearby devices.
- then deactivate Flight Mode and activate Bluetooth on the mobile device you are using only and try to sync the latest data.
If you are still unable to sync the data, please try these steps again on a different smartphone or tablet to rule out the possibility of an issue with the first mobile device.
Please also restart your mobile device, delete and reinstall the Tractive GPS app and then try again.
- Due to technical incompatibilities with a very small number of mobile devices, such as certain Huawei Lite phones, the sync may not work reliably on these phones. If possible, please try using a different smartphone to complete the sync.
If you continue to have issues syncing Health data, please contact us by clicking Contact Us below and include a screenshot of the error message you receive, if possible.