If you have lost your tracker, you can try the tips in this article to find it again: I cannot find my tracker
If you still can’t find your tracker, or it has been stolen or damaged, Tractive has you covered with our Tractive Care service where you can receive a replacement device promptly.
Here’s how you can sign up for Tractive Care:
- When you activate a new tracker: activate a Tractive GPS tracker now.
- Anytime during your prepaid subscription period: add Tractive Care to your subscription plan now.
To make a Tractive Care Claim:
- To claim a replacement tracker through Tractive Care click the button below.
- The new device will be shipped within a few days.
- The new tracker will be automatically activated under your existing subscription plan.