Here's everything you need to know about returning your Tractive tracker or getting a replacement if something goes wrong.
Returns (30-day money-back guarantee)
What you can return
You can return trackers and accessories purchased directly from tractive.com within 30 days of receiving them.
How to return
Return your tracker for a refund.
Refund timeline
We'll process your refund within 10 days of receiving your return.
Return shipping
- US customers: Tractive covers return shipping
- International customers: You cover return shipping costs
Warranty (two-year coverage)
What's covered
Your Tractive GPS tracker is covered for two years from your purchase date. We'll replace trackers with:
- Manufacturing defects
- Material or functionality issues
What's not covered
- Lost or stolen trackers
- Physical damage (bite marks, drops, water damage after opening device)
- Damage from accidents, misuse, or abuse
- Consumable parts like batteries
- Clips and other accessories
- Damage from opening or modifying the tracker
How to claim warranty
Tractive Care (add-on coverage)
What Tractive Care covers
If you have Tractive Care, you're also covered for:
- Lost trackers
- Theft
- Physical damage (bite marks, drops, water damage after opening device)
- Manufacturing defects past the two-year warranty
How to get Tractive Care
Learn more about Tractive Care coverage.
Subscription returns
All subscription plan payments are eligible for a refund within the first 30 days of activation or renewal.
If you received free items with your subscription: These items must be returned to process the subscription refund.
Need help?
Want to return your tracker? → How to return your tracker for a refund
Tracker not working? → Check things you can try to fix it
For complete legal terms, see our Terms and Conditions.