I'm having trouble with LIVE Tracking.

Having trouble with LIVE Tracking? This could be for one of several reasons:

  • No GPS Signal: If there is no GPS signal within reach, LIVE Tracking may not be possible. Go outside or to an open area to reestablish a GPS connection. This issue is usually corrected automatically as the device continually scans for GPS satellites.
  • No Cellular Coverage: If you are in an area without coverage by the Tractive cellular service providers, or if there is a temporary network outage, LIVE Tracking may not be possible. Check your coverage here or wait until the local network issue is resolved.

Check your GPS / Cellular Coverage status


What can I do if I'm having LIVE Tracking difficulties?

Live Tracking works best when the device is outside under a clear line of sight to the sky. Therefore to test LIVE Tracking, please do the following:

  • Make sure the tracker is charged and turned on
  • Go outside
  • Open the Tractive GPS app and enable LIVE Tracking
  • Wait a few moments, until the tracker is able to report its position.

If this doesn't work to start LIVE Tracking immediately, you can try the following:

  • Close and reopen the Tractive GPS app.
  • Turn the device off and on again.

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