If you’re covered by Tractive Care, we’ll replace your device in the event that it is:
*Tractive Care is available on 1 year, 2 year and 5 year subscription plans.
You can claim your replacement device at any time via this link
When submitting your claim, you will only need to pay a small shipping fee. Your subscription plan will be automatically transferred to the new device. However, if you prefer to continue using your current device until the replacement arrives, you can indicate this in the Care form and transfer your subscription plan yourself at a later time.
If you have a yearly subscription plan, you are entitled to one claim per subscription period. For those with two-year or five-year plans, you can make two Tractive Care claims.