If you’re covered by Tractive Care, we’ll replace your device in the event that it is:
Tractive Care can be added during the activation process, or later to your existing subscription plan by following the step-by-step instructions here.
You can claim your replacement device at any time via this link.
When submitting your claim, you will only need to pay a small shipping fee. Your subscription plan will be automatically transferred to the new device. However, if you prefer to continue using your current device until the replacement arrives, you can indicate this in the Care form and transfer your subscription plan yourself at a later time.
If you have a yearly or monthly subscription plan, you are entitled to one claim per subscription period. For those with two-year or five-year plans, you can make two Tractive Care claims.
You can check out the Tractive Care Terms & Conditions here.