Tractive subscription plans - Frequently asked questions

Your Tractive tracker sends and receives GPS position data using cellular networks across over 175 countries. To make this possible, your tracker is equipped with a SIM card that connects to one of our 500+ network partners worldwide.

The subscription fee covers these cellular network costs, so you can track your pet in real-time anywhere in over 175 countries. Learn more about how Tractive works.

No. Trackers with real-time tracking require cellular connectivity, which means ongoing network costs. Without a subscription, your tracker can't communicate its location to you.

Why subscriptions are necessary: GPS trackers need cellular networks to send location data to your phone. These network costs are ongoing, so trackers with real-time GPS tracking always require a subscription.

Premium:

• Works in 175+ countries
• 365-day location history
• Public & Family Sharing
• Export location history
• Available: Yearly, two-year, or five-year billing

Basic:

• Works in one country only
• 24-hour location history
• No Family Sharing
• Available: Monthly or yearly billing (in select countries only)

Basic subscription is only available in selected countries. Check our Plans and Pricing page to see if Basic is available where you live.

Subscription prices vary by:

• Plan type (Premium or Basic)
• Billing interval (monthly, yearly, two-year, five-year)
• Your country

For current pricing in your region, visit our Plans and Pricing page.

Tip: Longer billing periods (two-year, five-year) typically offer the best value per month.

For Basic: Monthly payment is available in select countries. Check our Plans and Pricing page to see what's available in your region.

For Premium: Monthly payment is not currently available. Premium subscriptions are offered with yearly, two-year, or five-year billing.

Learn more about monthly payment options.

There are two ways to activate:

 

Option 1: Buy tracker + subscription together on tractive.com

When you purchase a tracker and subscription together on tractive.com, we automatically add 7 extra days to your subscription to cover shipping time. This means your subscription starts when your tracker arrives, not when you order it.

Your tracker and subscription will be linked to the email address you used for your order.

 

Option 2: Activate later

If you bought your tracker from a retailer or want to activate it separately, see How to activate your Tractive tracker.

Yes! One subscription lets you sign in to your Tractive account on multiple devices at the same time. You and your family can track your pet from different smartphones using the same account.

You can sign in through:

• The Tractive mobile app (Android, iOS)
• The web app at my.tractive.com
• Public Sharing
• Family Sharing (Premium only)

Yes. Each pet needs:

• Their own tracker
• Their own subscription

Why? Only one tracker can be linked to a subscription at a time. If you have multiple pets, each one needs their own tracker and separate subscription.

Managing multiple pets: You can manage all your trackers and subscriptions from one Tractive account. Just add each tracker to your account separately.

Here's a quick comparison:

Feature	Premium	Basic
Coverage	175+ countries	1 country only
Location history	365 days	24 hours
Location updates (Default)	every 2-60 minutes	every 2-60 minutes
Location updates (LIVE Tracking)	every 2-3 seconds	every 2-3 seconds
Activity Monitoring	✓ Yes	✓ Yes
Health Monitoring	✓ Yes	✓ Yes
Virtual Fences	✓ Yes	✓ Yes
Worldwide coverage	✓ Yes	✗ No
365-day history	✓ Yes	✗ No
Export location history	✓ Yes	✗ No
Family Sharing	✓ Yes	✗ No

Basic availability: Basic is only available in selected countries. Visit our Plans and Pricing page to see if it's available where you live.

Features availability: Some features are tied to tracker models, not subscriptions. Compare features across all Tractive models.

Yes. We offer a 30-day money-back guarantee.

If you bought your tracker on tractive.com

• You can return your tracker within 30 days of receiving it.
• Both the tracker and subscription are refunded within the first 30 days.

After 30 days

• You can still cancel your subscription anytime.
• Once you cancel, your tracker will remain active until the end of your current paid subscription period.
• No refunds are available after 30 days.

Need help?

• How to return your tracker
• How to cancel your subscription

 

For complete details, see our Terms and Conditions.

Yes, you can upgrade anytime. Your upgrade takes effect immediately, and you'll be charged a prorated amount for the remaining time on your current subscription.

Learn how to upgrade to Premium.

Yes, but the change takes effect at your next renewal date (not immediately). You'll keep Premium features until your current subscription period ends.

Note: Basic isn't available in all countries. If you don't see Basic as an option, it's not available in your region.

Learn how to change your subscription plan.

Yes, you can pause your subscription for up to 3 months. This is helpful if you're temporarily not using your tracker.

Learn how to pause your subscription.