If you've just received a new tracker (either through Warranty, Tractive Care, or by purchasing it yourself), then you'll need to transfer your existing subscription to the new device. Click the link below to get started:
Next, simply log out of the app and then back in again to see the new device in your account.
Note: Only one tracker can be linked to a subscription plan at a time, and each pet requires a separate tracker and subscription.
If the transfer fails, or if you accidentally activated a new plan, please contact the Tractive Customer Happiness Team. Additionally, if you need a replacement tracker, please contact us for information about this.