If you need to transfer your subscription to a replacement tracker, click the link below to get started:
Next, simply log out of the app and then back in again to see the new device in your account.
Note: Only one tracker can be linked to a subscription plan at a time, and each pet requires a separate tracker and subscription.
If the transfer fails, or if you accidentally activated a new plan, please contact the Tractive Customer Happiness Team. Additionally, if you need a replacement tracker, please contact us for information about this.