How can I activate my replacement tracker?

If you need to transfer your subscription to a replacement tracker, click the link below to get started:

Transfer Subscription Plan

Next, simply log out of the app and then back in again to see the new device in your account.

Note: Only one tracker can be linked to a subscription plan at a time, and each pet requires a separate tracker and subscription.

If the transfer fails, or if you accidentally activated a new plan, please contact the Tractive Customer Happiness Team. Additionally, if you need a replacement tracker, please contact us for information about this.

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