How to temporarily pause your subscription plan

With your Tractive subscription, you get access to both the Tractive GPS app (your tracker companion) and my.tractive.com (for managing your account & subscription). This article will guide you to my.tractive.com

If you know you won’t be using your Tractive GPS for some time, you might want to consider pausing your subscription plan. With this option, you can temporarily stop your subscription and come back to us when you’re ready.

You can pause your subscription plan directly in your account by following the steps below:

  • Visit my.tractive.com in your web browser and log in
  • Click Trackers & Subscription Plans or simply click here
  • Select the desired tracker
  • Click on Subscription Plan
  • Select Pause Subscription Plan

Your subscription plan will automatically resume on the specified date. However, if you wish to start using your tracker again before then, you can reactivate it instantly in your account.

In the Tractive GPS mobile app, simply tap on Resume Now at the top of the screen after logging in. Alternatively, you can resume your subscription plan in your web browser by following the steps outlined above and clicking on Resume Subscription Plan at https://my.tractive.com/.

 

FAQs

 

How many times can I pause my subscription plan?

You can pause your subscription plan twice per year.

 

How long can I pause my subscription plan for?

You can pause your subscription plan for a maximum of eight months per year.

 

Can I reactivate my subscription plan before the specified date?

Yes, you can reactivate your subscription plan at any time before the chosen resume date.

 

Can I transfer my tracker and subscription plan to a friend?

Yes, if you don't need your tracker for the remainder of your subscription plan, consider giving it to a friend to help keep more pets safe in your community.

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