How can I cancel my Tractive GPS subscription plan?

We want to make sure that you are completely satisfied with your Tractive GPS tracker. If you ever have any problems with your tracker, app or account, the Tractive Customer Happiness Team will be delighted to assist you to get everything working to your satisfaction. You can reach us via email or live chat, which is available 24/7, using the button below:

 

Contact Tractive

Of course, we understand if you have decided that you would like to cancel your plan and you can do this at any time in your web browser at my.tractive.com. Simply follow the steps below:

  • Visit https://my.tractive.com/#/settings/
  • Select Trackers & Subscription Plans
  • Select the desired tracker/subscription plan you'd like to cancel
  • Select Subscription Plan > More Actions > Cancel Subscription Plan

Once you have cancelled your subscription plan, you can continue using your tracker and the app without any limits until the end of the prepaid subscription period. Once the plan expires, the tracker will no longer be active. However, you can always reactivate the tracker with a new subscription plan in the future or give your Tractive GPS tracker and remaining subscription plan to a friend. Both options help to keep more pets in your community safe and sound.

Other options

Of course, you may be looking to make a different change to your account, such as transferring your subscription plan to a new tracker or claiming a replacement device. You can find more information on these options below and the Tractive Customer Happiness Team will also be happy to help you!

 

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