You can cancel your subscription plan directly in your account by following the steps below:
- Visit https://my.tractive.com/#/settings/
- Select Trackers & Subscription Plans
- Select the desired tracker/subscription plan you'd like to cancel
- Select Subscription Plan > Cancel Subscription Plan
If it is currently paused, you must first resume your subscription before proceeding with the cancellation.
Once you have canceled your subscription plan, you can continue using your tracker and the app without any limits until the end of the prepaid subscription period. Once the plan expires, the tracker will no longer be active. However, you can always reactivate the tracker with a new subscription plan in the future or give your Tractive GPS tracker and remaining subscription plan to a friend. Both options help to keep more pets in your community safe and sound.
Of course, you may be looking to make a different change to your account, such as transferring your subscription plan to a new tracker or claiming a replacement device. You can find more information on these options below and the Tractive Customer Happiness Team will also be happy to help you!
- Claim your Tractive Care replacement device now.
- Transfer your existing subscription plan to a new tracker.
- Change your Tractive GPS subscription plan billing/payment plan (all available payment options are listed at Tractive.com/plans).
- Browse the latest Tractive GPS trackers.
- Pause your Tractive GPS subscription plan.