How can I cancel my Tractive GPS subscription plan?

You can cancel your subscription plan directly in your account by following the steps below:

  • Visit https://my.tractive.com/#/settings/
  • Select Trackers & Subscription Plans
  • Select the desired tracker/subscription plan you'd like to cancel
  • Select Subscription Plan Cancel Subscription Plan

If it is currently paused, you must first resume your subscription before proceeding with the cancellation.

 

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Once you have canceled your subscription plan, you can continue using your tracker and the app without any limits until the end of the prepaid subscription period. Once the plan expires, the tracker will no longer be active. However, you can always reactivate the tracker with a new subscription plan in the future or give your Tractive GPS tracker and remaining subscription plan to a friend. Both options help to keep more pets in your community safe and sound.

Other options

Of course, you may be looking to make a different change to your account, such as transferring your subscription plan to a new tracker or claiming a replacement device. You can find more information on these options below and the Tractive Customer Happiness Team will also be happy to help you!

 

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