If you know you won’t be using your tracker for some time but might need it again in the future, why not consider pausing your subscription plan? With this option, you can temporarily stop your subscription and come back to us when you’re ready.
You can pause your subscription plan directly in your account by following the steps below:
- Visit https://my.tractive.com/#/settings/
- Select Trackers & Subscription Plans
- Select the desired tracker/subscription plan you'd like to pause
- Select Subscription Plan > Pause Subscription Plan and then choose when the plan should resume. If you'd like to begin using your tracker again before that date, you can easily reactivate your device immediately in your account.
We want to make sure that you are completely satisfied with your Tractive GPS tracker. If you ever have any problems with your tracker, app or account, the Tractive Customer Happiness Team will be delighted to assist you to get everything working to your satisfaction. You can reach us via email or live chat, which is available 24/7.
Of course, we understand if you have decided that you would like to cancel your plan instead and you can do this at any time in your web browser at my.tractive.com. Simply follow the steps above and select Cancel Subscription Plan instead of the Pause option to do so.
Once you have canceled your subscription plan, you can continue using your tracker and the app without any limits until the end of the prepaid subscription period. Once the plan expires, the tracker will no longer be active. However, you can always reactivate the tracker with a new subscription plan in the future or give your Tractive GPS tracker and remaining subscription plan to a friend. Both options help to keep more pets in your community safe and sound.
Of course, you may be looking to make a different change to your account, such as transferring your subscription plan to a new tracker or claiming a replacement device. You can find more information on these options below and the Tractive Customer Happiness Team will also be happy to help you!
- Claim your Tractive Care replacement device now.
- Transfer your existing subscription plan to a new tracker.
- Change your Tractive GPS subscription plan billing/payment plan (all available payment options are listed at Tractive.com/plans).
- Browse the latest Tractive GPS trackers.
- Pause your Tractive GPS subscription plan.