If you no longer wish to use your tracker and your subscription was purchased or renewed within the last 30 days, you can request a refund.
If you’re experiencing any issues with your tracker, or if it has been lost or damaged, our Customer Experience Team will be happy to help. You can submit a request via our Contact Form.
To request a subscription refund:
- Log in to your Tractive account and open: my.tractive.com/#/claim-refund
- Select the eligible subscription you’d like to refund. If you have only one eligible subscription, it will be selected automatically.
- Follow the on-screen instructions to submit your request.
Note: Please make sure you complete the refund request through the link above. Cancelling your subscription alone will stop future charges, but it will not initiate a refund.
Once your request has been processed, the subscription will be automatically cancelled and the refund will be issued. The funds should be credited back to your account within a few business days, depending on your payment provider.
If you or a new user would like to make use of the tracker again, it can be reactivated anytime at Tractive.com/activate.
For the future, you may wish to find out more about how you can manage your subscription plans directly in your account.