To give you the best experience possible, Tractive releases regular software updates for your Tractive GPS tracker. You will be notified via the app when there is an update available. To ensure the update is successful, please do the following.
- Keep your phone's Bluetooth turned on.
- Make sure your GPS tracker is charged (above 20% battery) and turned on.
- Set the tracker down next to your phone and keep the Tractive GPS mobile app open.
If you are being repeatedly prompted to update your tracker's software and it seems like the update process is stuck in a continuous loop, please use the button below to contact us.