Where can I find the order number for my recent purchase from Tractive?

This article applies to purchases made through the Tractive online shop. If you purchased a Tractive GPS from a different retailer (like Amazon) and wish to return the device, please refer to our Return Policy.

Whenever you make a purchase from the Tractive online shop, you will receive an invoice and order confirmation via email immediately after the transaction is completed.

To locate your order number, check the email account used on the day of purchase for the relevant emails.


Your order number is prominently displayed in the subject line and at the top of the email in large print. This number is important if you have inquiries or requests concerning your order, or if you need to return Tractive products.


If you have any questions, our Customer Happiness team is available to assist you, and you can contact them by clicking here.

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