LIVE Tracking: How-To Guide

LIVE Tracking provides you with real-time updates on your pet's location for ultimate peace of mind.   

In this article:

 

Activate LIVE Tracking

  • On the Map screen, tap the blue LIVE button at the bottom of your screen.*
  • Allow a few moments for the connection to establish

*If the LIVE button isn't visible on the screen, it's possible that the bottom bar has been minimized. Look for a blue arrow in the bottom right corner: LIVE_tracking-1 2-modified.png Tapping on it will bring the bottom bar back into view.

It's as simple as that! You'll now see your pet's position in real time illustrated by a blue path on the map.

 

 

Stop LIVE Tracking

  • Stop the LIVE Tracking session at any time by pressing STOP on the bottom bar 

 

Extend LIVE Tracking duration

The LIVE Tracking session will automatically turn off after 5 minutes to save battery life. If you're not ready to finish your session at that time, just tap Continue LIVE.

Should you wish to change the LIVE Tracking duration to extend beyond 5 minutes, follow these simple steps:

  • Go to Profile on the bottom bar.
  • Tap Tracker underneath your pet’s profile picture.
  • Tap LIVE Tracking Duration at the bottom.
  • Select either 15, 30, or 60 minutes.

To conserve battery life, we advise limiting the use of LIVE Tracking to times when it's essential to pinpoint your pet's exact location. LIVE Tracking increases battery consumption due to its continuous effort to update the tracker's location every 2-3 seconds.

 

FAQs

What is the difference between Default & LIVE Tracking?

Below is a summary of the key distinctions between Default Tracking and LIVE Tracking. For more details, please refer to the article linked here.

default-vs-live_EN (1) (2).png

How frequently does the tracker update its location in LIVE Tracking?

The tracker updates its location every 2-3 seconds in LIVE Tracking mode.

What do the other icons on the map mean?

During a LIVE Tracking session, the bottom bar can be either fully minimized or expanded so you can access further settings.

When expanded, you'll see SpeedDistance to TrackerAltitude and Stop. Underneath, you can access Radar Mode, Light, Sound and AR (Augmented Reality). Additionally, on the right side of the map itself, you'll see four icons. 1. Share Location, 2. your location in relation to your tracker, 3. Map Settings, 4. + icon for reporting a danger in your area.

The compass icon in the top right corner (iOS only) represents the cardinal directions (north, south, east, west) and helps you orient yourself relative to the map. 

 

What should I do if LIVE Tracking is grayed out?

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