How to understand your tracker status: Online, Offline, Near You

Once you have activated your tracker and signed into the Tractive GPS app, your tracker will provide you with position updates, and alert you if it is unable to do so.

Here are the different tracker statuses you might see along with an explanation of what they mean for your tracking experience:

Online.png    This indicates that the tracker has an active network connection and is detecting accurate GPS positions. If you press the power button on the device once, you should see two green flashing lights. Read more about what the LED light colors mean here.
Near_You.png If you have Bluetooth active on your phone, you may see Near You, indicating that you’ll only get location updates when your tracker is near your phone. Most likely you’re indoors where the tracker is unable to get a GPS signal. 

Power_Saving.png

 

While in a Power Saving Zone, the GPS tracker will no longer report regular GPS positions. Instead, every few minutes, the tracker will check to make sure it is still within the Power Saving Zone. Furthermore, you will see the status Paused under Network and GPS if you go to Profile --> Tracker while your pet is in a Power Saving Zone.

 

Connecting.png

Your tracker is establishing its connections to both the network and GPS. This usually takes around one minute.

Low_accuracy.png

This indicates that the tracker is currently encountering weak network or GPS coverage. The tracker will keep trying to reconnect every few minutes.

Offline.png

This indicates that the tracker is currently unable to show you real-time, accurate positions. The tracker may be switched off or the battery may be empty. It could also be because the tracker is struggling to maintain a connection to local cell networks, or unable to detect accurate GPS positions.

No_GPS.png

This indicates that your tracker is unable to acquire a GPS signal at this time - this is very common indoors as the roof of your home blocks the signal. The tracker will keep trying to establish the connection until GPS is available.

 

Whatever tracker status is shown, you’ll be able to see more detailed information, along with tips for resolving any issues, by tapping the tracker icon.

 

🛠️ Troubleshooting

Generally, your tracker works best in an area with good network coverage when it has a clear line of sight to the sky. If you see Offline, Low Accuracy or No GPS, we recommend going outside with your tracker in your hand and waiting for a couple of minutes so the tracker can establish the necessary connections. If you still do not see Online after a few minutes, please do the following test:

  • Reset the tracker by holding the power button down until the LED lights up for 2 seconds and you hear a high-pitched tone. On most devices, this means you hold the power button down for 10 seconds. On our older devices, you will need to hold the power button down for 30 seconds to reset it.
  • Wait for one minute.
  • Press the power button once for one second. The LED will flash twice. Make a note of the two colors you see, such as green-green (you can also see what they mean here).
  • Take a 10-minute walk around the block and activate LIVE tracking, if possible.

Should the problem persist, please contact our Customer Happiness team and tell us the two colors you see when you press the power button once and the time of your test walk outdoors. Please leave your tracker turned on afterwards.

 

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