This article provides answers to FAQs regarding the transition from Fressnapf to Tractive.
Device replacement & accessories
How can I redeem my free tracker?
Tap "Redeem Your Offer Now" and enter the 9-digit serial number on the backside of your Fressnapf tracker. Choose your Smart Dog or Cat Tracker, valued at €49-79 depending on the device, and pick a 1-, 2- or 5-year subscription plan. Start tracking as soon as your tracker arrives.
Do I need to switch to a Tractive device, or can I keep using my Fressnapf device?
Since Fressnapf is retiring its GPS tracker service on December 31, 2027, you will only be able to continue using your Fressnapf device until the end of the year 2027. That's why Fressnapf is cooperating with Tractive to be able to make a special offer to its customers. It is recommended to make the switch to Tractive now to make sure that you can seamlessly continue tracking your pet. The special offer is only available until July 8, 2026. Don't miss this opportunity to ensure a smooth transition. Accepting the offer is not mandatory; you are not forced to change to a Tractive device.
Where can I find the serial number of my Fressnapf device?
The easiest way to find your Fressnapf tracker's serial number is to check the back side of your tracker. The serial number should consist of 9 numbers.
You can also find your serial number
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on the bottom part of the tracker packaging:
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on the front of the access key booklet (user manual) next to the QR code:
Is the tracker really free?
Yes. For a limited time, active Fressnapf tracker customers have the unique opportunity to get a free Tractive Smart Dog Tracker or Smart Cat Tracker when activating it with a 1-year (or longer) subscription. This offer is exclusive to current Fressnapf tracker customers, as Fressnapf will end its GPS tracking service by December 31st, 2027. Additionally, Tractive will transfer any remaining Fressnapf service period to your new Tractive plan.
Do I need to have a subscription?
Yes, we require all our customers to have a subscription as it covers network costs and enables you to track your pet worldwide. As the market leader, Tractive offers precise GPS tracking and unique health features. Additionally, the Premium plan includes Family Sharing and a 365-day Location History. With the flexible 1, 2, or 5-year plans, you’ll enjoy top-tier service, and Tractive is continuously introducing innovative features and improvements for their customers.
See the most up-to-date pricing and plan details at tractive.com/plans.
How long is the offer valid?
This offer is valid until July 8, 2026, so make sure to claim it before then.
How long does the shipping of my new Tractive device once I have completed the order?
In Europe, you should usually receive your Tractive device within 2 to 8 business days after you complete your order.
Please note that some models may only be available for preorder. You will see the estimated shipping date on the checkout page.
Will Fressnapf accessories (like chargers) work with Tractive devices?
Fressnapf accessories, such as chargers, are not compatible with Tractive devices. But don’t worry. When your Tractive device arrives, it’ll come with a charger and a clip to easily attach it to your pet's existing collar.
Can I choose the Tractive device that’s best for my pet?
Device replacement & accessories
Yes! You can choose from several of our latest tracker models:
- Tractive DOG 6
- Tractive DOG 6 XL
- Tractive CAT Mini (also great for small dogs)
- Tractive CAT 6 Mini (preorder only)
If available, you can also select the color to match your pet’s personality and style.
Need help deciding? See our article Which model is right for my pet?.
Who is Tractive?
Tractive is based in Austria and is the global leader in GPS and Health Monitoring for dogs and cats, trusted by millions of pet parents worldwide. With thousands of glowing customer reviews and a Trustpilot rating of 4.7, making it the best-rated pet tracker on the platform, Tractive has earned a reputation for reliability, innovation, and pet safety. Tractive offers real‑time GPS tracking and smart health monitoring in one intuitive device.
Subscription & payments
What happens to the remaining service period on my Fressnapf tracker?
Tractive will fully honor the remaining time on your Fressnapf device if you decide to take the offer and claim your free Tractive tracker with a subscription now. Any unused months from your Fressnapf service period will be automatically added to your new Tractive subscription, so you won’t lose any time you've already paid for. Redeem your offer here.
Do I have to pay for my new Tractive device/subscription?
The brand new Tractive device is free for all Fressnapf tracker customers. But to receive it, you’ll need to subscribe to a 1-year or longer Tractive plan. See the most up-to-date pricing and plan details at tractive.com/plans.
What do I need to pay in the end?
You pay only for your Tractive subscription on a 1-, 2-, or 5-year plan. Plus, any remaining Fressnapf tracker service period you have will be added on top at no extra cost. Your subscription covers the tracker’s built-in SIM and data for GPS & Health Monitoring.
Monthly plans aren’t available for this offer, but Tractive offers a 30-day money-back guarantee.
What is Tractive Care?
Tractive Care offers peace of mind by providing a replacement for your Tractive device if it is lost, stolen, or damaged. Tractive Care can be added to all available subscription plans during the activation process.
Can I continue using my Fressnapf tracker despite having purchased a Tractive subscription?
The possibility to use your Fressnapf tracker is guaranteed until your new Tractive tracker is fully activated.
As soon as you have made sure that your new Tractive device is functioning correctly, you can easily delete your Fressnapf tracker in the tracker app. To do so, please go to “Settings” and select “Delete tracker”. You can then decide if you want to delete the tracker “on one device” or “on multiple devices”.
Will there be any extra fees charged by Fressnapf?
No, Fressnapf will not charge you any additional fees. Your unused service time will be automatically added to your new Tractive subscription without any extra payment.
We encourage you to take advantage of Tractive’s special offer as it’s only valid until July 8, 2026. Get your free Tractive and keep any remaining Fressnapf service period on top of your new Tractive plan.
Which payment methods does Tractive offer?
Tractive accepts credit cards and PayPal for subscriptions.
Customer Support
Who should I contact for customer support now: Fressnapf or Tractive?
Contact Fressnapf’s customer support team via email to kundenservice@fressnapf.de for questions about your Fressnapf tracker or Fressnapf service.
If you have questions about Tractive’s transition offer or if you need help after getting your Tractive device, contact Tractive’s Customer Support team via live chat (based on availability) or via the contact form.
Why is Fressnapf discontinuing its tracker service?
Fressnapf, Europe's leading pet supply retail chain, is retiring their GPS tracker service on December 31, 2027. As a result, no further device purchases or service renewals are offered.
Tractive is proud to work together with Fressnapf to make sure that you can continue safely tracking your pet and monitoring their health. As a part of this cooperation, Fressnapf is recommending Tractive as a trusted solution for GPS tracking and health monitoring.
Tractive offers top-tier GPS tracking, enhanced by innovative health features such as vital signs monitoring. We are confident that Fressnapf customers will find Tractive to be a reliable partner in keeping their pets safe, healthy, and happy now and in the future.
Features
Does Tractive offer the same features as my Fressnapf device?
Tractive includes the core GPS tracking, virtual fence, and activity features familiar from Fressnapf and expands on them with additional benefits:
- Vitals Monitoring: Track your pet’s resting heart rate and respiratory rate to catch potential issues early and consult with your vet.
- Bark Detection: Monitor barking to identify stress, anxiety, or environmental triggers.
- Deeper Health Insights: Receive alerts for changes in your pet’s sleep or activity levels, signaling potential health concerns.
- Danger Reports: Share and view pet-related hazards to avoid risky locations during walks.
Currently, Tractive does not automatically detect dog walks as Fressnapf did, but you can easily start the Tractive Walk feature anytime from the main screen.
Tractive is the world’s most trusted GPS and Health tracker for dogs and cats, with millions of units sold globally. It has been named the “Best GPS Pet Tracker” by independent reviewers for its accurate tracking and reliable alerts. Thousands of customers also praise its ease of use and the peace of mind it provides, highlighted on platforms like Trustpilot.
What are Smart Health Alerts?
Smart Health Alerts let you know when your pet’s activity patterns change. For dogs, they also report on changes in their sleep, vitals and barking. They can act as an early warning, helping you spot potential health issues before they become more serious. Tractive is consistently expanding its health features with ongoing innovations to provide even more insights into your pet’s well-being.
What is Vital Signs Monitoring?
Tractive monitors your dog’s resting heart rate and breathing. It helps you detect unusual changes early, sending you health alerts so you can take action if something seems off. Vital signs monitoring for cats is also available for Tractive Cat 6 Mini.
Device compatibility & App
Will the Tractive GPS tracker work in my area?
Tractive uses multiple cellular networks across Europe to ensure strong, reliable coverage. Tractive consistently receives top ratings and reviews for their connectivity and reliability, ensuring that your Tractive device will likely work well in areas where the Fressnapf tracker operated successfully. Their devices automatically select the best available carrier, often providing coverage in locations where the Fressnapf tracker may not have reached.
Will I need to download the Tractive app to track my pet in the future?
Yes. Once you switch to a Tractive device, you’ll need to download the free Tractive mobile app to track your pet and access all features. Download the free Tractive mobile app here:
The Tractive mobile app is compatible with devices that meet the following:
- iPhone and iPad with iOS/iPadOS 17 or above
- Android devices with operating system 10.0 and above (Play Protect certified)
Will my Fressnapf login credentials work on Tractive’s app?
No. Your Fressnapf login credentials won’t work with the Tractive app because your data stays with Fressnapf. You’ll need to create a new account with Tractive. Claim your free Tractive device and Tractive will walk you through the process step-by-step.
Account, privacy & data
Will the data from my Fressnapf device carry over to Tractive?
No, there will be no data exchange between Fressnapf and Tractive. Any personal data and data collected for your pet remains with Fressnapf.
How will the transition to Tractive affect my data and privacy?
Protecting your data is our top priority. When you transition to Tractive, you'll need to create a new account and you will be asked to review and accept Tractive’s Privacy Policy and Terms of Service. By accepting the offer, you agree to these terms, ensuring that you’re fully informed about how your data will be handled and the conditions that apply to your new subscription. All operations will be conducted securely and in compliance with local laws and regulations.
Will Tractive share or sell my information to third parties?
No. Tractive will never sell your personal information to third parties without your prior approval. Tractive takes your privacy seriously and is committed to protecting your data.
Tractive only uses your information to provide and improve their services, and may share data only when necessary, such as with trusted service providers who help Tractive operate their platform. These partners are strictly bound by privacy agreements and can only use your data to support Tractive’s services.
You can read more in the Privacy Policy and Terms & Conditions where they explain how your data is handled and protected.
Return & warranty
Will my existing Fressnapf device warranty still be valid under Tractive?
No. Your Fressnapf device warranty won’t carry over to Tractive.
However, your new Tractive device will have its own warranty, so you’ll still be covered moving forward. See the article What is the Tractive Warranty? for details.
Can I return my Tractive device if I am not satisfied?
Each pet is unique, and Tractive understands if yours just doesn’t get along with the tracker. For this reason, Tractive has a 30-day return period. To cancel, please complete the return form here and send your free Tractive device back to us. Once Tractive receives the tracker, they will refund your subscription.
How should I dispose of my Fressnapf tracker?
Your Fressnapf tracker should be disposed of as electronic waste. Please follow your local municipality’s guidelines for proper electronic device disposal or recycling.