Need any help? The Tractive Customer Happiness Team is always happy to assist with any questions you may have regarding your tracker, app, subscription, account, or any other related product or service.
We offer support in the following languages: English, German, French, Italian and Spanish.
Before contacting us, you might be able to find the answer to your question in our Help Center. Here are some useful tips and links to get you on your way:
- To see your pet's location in real time, activate LIVE tracking. You'll then get position updates every few seconds.
- Click here to find out how to set up a Virtual Fence and begin receiving alerts when your furry friend leaves and enters certain areas.
- Maximize battery life by creating a Power Saving Zone.
- Find out how you can track multiple pets from within the app.
Still have questions? Feel free to reach out to us via any of the channels below:
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Start a live chat with us using the chat window below. |
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Submit a request through our contact form and provide us with all the relevant details so we can resolve any issues quickly. Please don’t forget to include your tracker/ order ID! |
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If the contact form is not working for you, you can also reach out directly via email to support@tractive.com anytime for assistance. |
