How can I contact Tractive Customer Service?

The international Tractive Customer Service team is happy to assist you should you have any questions, concerns, or requests related to your Tractive GPS tracker, app, subscription plan, account or a related product or service.

Customers with a PREMIUM subscription plan can also enjoy premium customer service.

Support is available via the Tractive Help Center and from our Customer Service team in English, German, French, Italian and Spanish.

While Tractive currently does not offer telephone support, as we've found that we can most effectively handle customer requests via our Help Center, live chat and email, you can quickly and easily receive support anytime using any of the options below:

  • Search the Tractive Help Center to quickly find an answer to your questions in our FAQ articles.
  • Visit us at Tractive.com during our business hours to chat with us in a live chat.
  • Submit a request. Please be sure to provide us with as much detail as possible and, if relevant to your request, your order ID or tracker ID. We will reply as soon as possible.
  • If for any reason you could not reach us via the contact form, please email support@tractive.com for assistance.

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