The international Tractive Customer Happiness team is available to assist you should you have any questions, concerns, or requests related to your new Tractive GPS Tracker, or a related product or app.
Customers with a PREMIUM subscription plan can also enjoy premium customer service and are therefore guaranteed a reply to their request within 24 hours.
Support is available in via the Tractive Help Center and from our Customer Happiness team in English, German, French, Italian and Spanish.
Need fast support?
- Search the Tractive Help Center to quickly find an answer to your questions in our FAQ articles.
- Visit Tractive.com to join a live chat during our business hours (Mon-Thur: 9am - 3pm, Fri 9am - 12pm CET).
- Submit a request. Please be sure to provide us with as much detail as possible and, if relevant to your request, your order ID or tracker ID. We will reply as soon as possible.
- If for any reason you could not reach us via the contact form, please email support@tractive.com for assistance.
