How can I contact Tractive Customer Service?

Need any help? The Tractive Customer Happiness Team is always happy to assist with any questions you may have regarding your tracker, app, subscription, account, or any other related product or service. We offer support in the following languages: English, GermanFrenchItalian and Spanish.


Start a live chat with us via the ? icon at the bottom right of this page. We’ll suggest some solutions along the way but if you still need help, you can always chat with us once we've troubleshooted the issue.


Submit a request through our contact form and provide us with all the relevant details so we can resolve any issues quickly. Please don’t forget to include your tracker/ order ID!


If the contact form is not working for you, you can also reach out directly via email to anytime for assistance.


Contact Tractive


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