How can I change my payment method?

Follow the steps below to update your payment method for your Tractive GPS subscription plan:

  1. Visit my.tractive.com, log in, and click on Manage your Account > Billing & Payment > My payment methods. Alternatively, you can also visit https://my.tractive.com/#/settings/billing/payment-methods 
  2. There you will see an overview of the current payment methods.
  3. You can then add a new payment method*, delete an old payment method, and set a payment method as the primary payment method.

*Upon adding a new payment method, you will be charged a small amount (1€/$1/1£) to verify the payment method. This amount will automatically be refunded after the verification is successful.

 

Why can't I remove my stored payment details?

In order to ensure the successful renewal of your subscription plan, and service to your tracker when you need it most, it is currently not possible to remove the last payment method from your account. 

Contact Tractive Customer Service for support with payment methods >

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