How to update your payment details for your Tractive GPS subscription

With your Tractive subscription, you get access to both the Tractive GPS app (your tracker companion) and my.tractive.com (for managing your account & subscription). This article will guide you to my.tractive.com

If you need to update the payment method for your subscription plan(s), follow the simple steps below:

  • Visit my.tractive.com and log in to your account
  • Once logged in, scroll down to Billing & Payment
  • Select My payment methods. There you'll see an overview of your current payment methods. This includes any cards or other payment options you have on file

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Once here, click Add a new payment method and follow the prompts to enter your payment information, such as credit card details. After adding a new payment method, you have the option to set it as your primary payment method. This is the payment method that will be used for future subscription renewals.

FAQs

Why can't I remove my stored payment details?

We want to make sure you enjoy continuous service and hassle-free subscription renewals, which is why we need to keep at least one payment method on file. If there's just one payment method linked to your account, you'll need to add another one before you can remove the existing one. Thinking about cancelling your subscription? Click here for the next steps.

Why was I charged €1/$1/£1 when I entered my payment method?

A small verification charge of 1€/$1/1£ will be applied to your account to verify your payment method: . This is a standard security measure to ensure the validity of the payment method. Rest assured, this verification charge will automatically be refunded once the payment method is successfully verified.

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