If you are having any problems with your tracker, our Customer Happiness Team would love to resolve these for you. Please check out our Troubleshooting tips and if you continue to experience issues, complete our contact form using the link at the bottom of this page.
When completing the form, please let us know what steps you have completed so we can try to get this resolved remotely or assist you with replacing your tracker.
Your tracker is covered by our Tractive warranty for two years from the date of purchase. Please check here to see what is covered under the Tractive warranty.
If your device is no longer working and is not covered by the warranty or Tractive Care*, simply contact us to inquire about a discounted replacement unit and we will be happy to help.
In the event that the tracker must be replaced, you can easily transfer your existing subscription plan to the new device.
*Please note that the warranty does not cover loss, physical damage (e.g. bitemarks), or theft. In these cases, you can receive a replacement device through our Tractive Care service.