Every Tractive GPS tracker features an LED light to give you information about the current state of the tracker, including on/off state, charging status and battery level, LIVE Tracking, GPS and network connection.
Tracker / Battery Status
The LED light will illuminate in the following events:
|green light after pressing the tracker button for 3 seconds|
|red light after pressing the tracker button for 3 seconds (again)|
|red light during charging, turns off or turns green when charging is complete|
|red blinking light when battery is running low|
|purple, pink, white or blue blinking light in LIVE Tracking mode|
Note: If the tracker displays a purple/pink, white or blue light when not in LIVE Tracking mode or in a Power Saving Zone, please contact Tractive for support.
GPS & Network Connection
Additionally, when the tracker is turned on, you can press the power button for one second to view the network and GPS connection status of the device.
After pressing for one second, you should see two blinking colored lights. The color of the first light represents the network connection status; the color of the second light represents the GPS connection status.
Both lights should be green for a normal tracking experience. When one or both lights are red, tracking may be interrupted.
If you press the power button for one second while the tracker is in a Power Saving Zone, the LED will flash white twice.
Network available GPS available
If the device is turned on and after pressing the power button for one second, you see two green flashing lights, then that indicates a good network and GPS connection. You're ready to start tracking!
No network GPS available
If the device is turned on and after pressing the power button for one second, you see a red and then green flashing light, then this indicates that the tracker has no network connection. Read more here >
Network available No GPS
If the device is turned on and after pressing the power button for one second, you see a green and then red flashing light, this indicates that the tracker has no GPS connection. Read more here >
No network No GPS
If the device is turned on and after pressing the power button for one second, you see two red flashing lights, then this indicates that the tracker has neither a network or GPS connection.
No GPS or Network Connection? Here's what to do:
If you experience one or two red lights, try first going outside, waiting for around one minute and then testing the GPS and network status again. When the tracker has a clear line of sight to the sky (not blocked by the roof of your home, for example), it is easier for the tracker to receive GPS signals.
If, after a few minutes, you still see one or two red lights when doing this test, please restart the Tractive GPS app and reset the tracker:
|If you have our latest Dog or Cat tracker model, reset the tracker by holding the power button down for 10 seconds. Please then release the power button. The LED will light up for 2 seconds and you will hear a high-pitched tone indicating that your tracker has been successfully reset.|
If you have any other tracker, reset it by holding the power button down for 30 seconds. Please then release the power button. A successful reset is indicated by a flashing light and beeping sound.
Afterwards, please wait for a few minutes while the tracker tries to connect to local cell networks and detect accurate GPS positions. Please also try a 10-minute test walk around your local area with your tracker in your hand and LIVE tracking active if possible.
Should you continue to experience issues, please contact Tractive Customer Service for support and leave the tracker turned on, if possible. Please include the following information in your message to help us handle your request more efficiently:
- When did you begin experiencing this issue?
- After resetting the tracker and placing it outside for a few minutes, what color combination do you see if you press the power button once (e.g. green-red)?
- The date and time of your test walk.