How to log in to the Tractive GPS app

Open the Tractive GPS app on your smartphone and follow the onscreen prompts to reach the login screen.

We offer three different login methods to make your experience as convenient as possible:

  • Signing in with Apple (iOS only)
  • Signing in with Google
  • Signing in with Email and Password

It's important to note that your login method must be the same one you used to create your account initially. If you created your account using your Apple ID, you will need to use the Sign in with Apple option. Similarly, if you created your account using your Google account, you should use the Sign in with Google option. If you signed up using your email and password, then that's the method you should use to log in.

If you’ve already activated your tracker and do not see it in the app, you may have created your account with a different login method. Please log out and try to log in again using another method. You may have also created your account with a different email address. Please log out and try to log in again using a different email address.

Sign in with Apple

If you are having trouble using the Sign in with Apple option, the link between your Apple ID and Tractive account may need to be reset.

  • To reset the link, follow the steps at https://support.apple.com/en-us/HT210426 and select the Tractive GPS app.
  • Once you have selected the Tractive GPS app, tap Stop using Apple ID and confirm the reset.
  • Then go to the Tractive GPS app and try to sign in again by tapping on Continue with Apple.

If you still cannot access your account, please contact Tractive for further support.

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