With your Tractive subscription, you get access to both the Tractive GPS app (for tracking your furry friend) and my.tractive.com (for managing your account & subscription). This article will guide you to my.tractive.com.
To Upgrade to Premium
To upgrade from the Basic subscription plan to access Premium features, follow the steps below:
- Visit my.tractive.com and log in to your account
- Select Manage your Account
- Navigate to Trackers & Subscription Plans
- Choose the tracker you wish to upgrade and then click on Subscription Plan
- Click on Upgrade to Premium or select More Actions and then Upgrade to Premium
If you're on the monthly plan, you'll first need to change the billing interval to yearly or biennial before you can upgrade to Premium. A monthly Premium subscription plan is not currently available.
Your account will then be charged a small amount for the upgrade to Premium for the remaining subscription plan time, and on the next renewal date, you'll be billed for the price of the Premium plan you select.
Need more information? Click here to view the Tractive GPS Basic and Premium subscription plan options and pricing.
To Downgrade to Basic
- Visit my.tractive.com and log in to your account
- Select Manage your Account
- Navigate to Trackers & Subscription Plans
- Choose the tracker you wish to downgrade and then click on Subscription Plan
- Click on Manage Subscription Plan
- Toggle the button from Premium to Basic
- Select which Basic plan you would like (Please Note: Monthly plans are not available in all countries).
- Select whether you would like Tractive Care
- You can then see the date the plan change will come into effect; and the new subscription price you will be charged.
- Until this date, you can continue enjoying the benefits of your Premium subscription plan
Note: Any plan change made will only take effect from the next billing date. For example, if you currently have a Premium subscription that runs for another 6 months and you want to downgrade to Basic. You can make the changes, and in 6 months when your subscription renews, you will then be billed the amount for the Basic subscription and the change will take effect.