My Policy
Here for all information about your policy
- How can I access my policy documents?
- What is my policy number?
- Can I insure 2 or more pets on the same policy?
- How do I make a pet insurance complaint?
- Is my policy automatically renewed?
- Who is the underwriter (insurer) for my policy?
- Can I get insurance for a pet with a pre-existing condition?
- What do you classify as a pre-existing condition?
- What changes in my circumstances do I need to inform Tractive about?
- How can I change my policy vet fee level?
- Does my policy cover the death or theft of my pet?
- Is dentistry care included in my policy?
- Can I get pet insurance for my pet that has had a previous major illness or injury?
- Is routine care, vaccinations and checkups covered?
- Is Neutering/Spaying covered?
- Are complementary vet treatments covered, like therapy?
- Are CT/MRI/X-RAYS scans included?
- Is pregnancy covered?
- I am travelling abroad with my pet, what protection is there?
- My pet is missing, what insurance steps should I take?
- My pet has passed away, can I cancel my policy?
- I want to cancel my insurance policy, how do I do this?