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Tractive Help Center
Before you buy
Before you buy
Basic Functionality
What is the Tractive GPS Tracker?
How does it work / How can I find my pet with a Tractive GPS Tracker?
What is LIVE Tracking?
Will I be notified if my pet leaves a predetermined safe area?
Country of Operation
Will the Tractive GPS Tracker work in my country?
Mobile Network & GPS Requirements
Do I need cellular coverage for the Tractive GPS tracker to work?
Do I need a SIM card for a Tractive GPS Tracker?
Is it important which mobile service provider I have?
Where does the Tractive GPS work? (Check your in-country Tractive coverage)
Subscription Plan Options, Pricing, and Payment
Why does the Tractive GPS Tracker require a subscription plan?
What are the costs associated with a Tractive GPS Tracker?
What are the benefits of a PREMIUM subscription plan?
Tractive GPS Subscription Plans - Overview
Range of Operation
What is the range / distance over which the tracker works?
Battery Information
What is the battery life of the Tractive GPS Tracker?
Water Resistance
Is the Tractive GPS waterproof?
For Dogs, Cats and More
Can I use the Tractive GPS Tracker for my cat?
Can the Tractive GPS Tracker be used for other purposes?
Multiple Pets
Can I use the Tractive GPS Tracker for multiple dogs or cats?
Can I add more than one GPS tracker to the same subscription plan?
Dimensions, Weight & Recommended Pet Size
How big is the Tractive GPS Tracker?
Tractive GPS App and Compatible Devices
Can I use the Tractive GPS Tracker if I don't have a smartphone?
Demo mode: Try the Tractive GPS app before purchase
Discover the Features of the Tractive GPS Mobile App
How much data does the Tractive GPS app consume?
Can I track my pet on more than one device?
Product Comparison
What is the difference between a microchip and a GPS tracker?
Which Tractive GPS Tracker is right for my pet?
Why should I choose the Tractive GPS Tracker over other GPS trackers?
Where can I buy the Tractive GPS Tracker?
Health & Safety
Can the Tractive GPS Tracker protect my pet from being stolen?
Could the Tractive GPS be harmful to my pet?
Warranty
What is the warranty for the Tractive GPS Tracker?
What if the tracker is lost, stolen, or damaged?
Customer Service
How can I contact Tractive Customer Service?
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