Why am I not receiving Virtual Fence notifications?

If you’re not receiving push notifications, there's likely something blocking them in your cell phone settings. Follow the steps below to resolve this:

If notifications are still not coming through, please take a short walk with your tracker in your hand and LIVE tracking active. Please leave and re-enter your virtual fence (Safe Zone or No-Go Zone) during this walk.

Next, leave your tracker turned on and contact Tractive Customer Service with the following information:


Contact Tractive

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