Need any help? The Tractive Customer Happiness Team is on hand 24/7 via live chat. You can also reach us by email via the Contact button at the bottom of the screen. Before contacting us, you might be able to find the answer to your question in our Help Center. Here are some useful tips and links to get you on your way:
- To see your pet's location in real time, activate LIVE tracking. You'll then get position updates every few seconds.
- Click here to find out how to set up a Virtual Fence and begin receiving alerts when your furry friend leaves and enters certain areas.
- Maximize battery life by creating a Power Saving Zone.
- Find out how you can track multiple pets from within the app.
- Relive a day of adventures with the Location History feature.
Still have questions? We're always happy to help.