Keeping your Tractive GPS tracker and app up-to-date

In general, if your Tractive GPS is charged regularly, and the device is in an area with a good mobile network connection, your Tractive GPS device will update itself (via a firmware update) automatically. Additionally you can also set your phone or tablet to automatically install the latest version of the Tractive GPS app as soon as it is available.


Updating your Tractive GPS device

It's important to regularly charge your Tractive GPS device and keep it connected so it can receive updates as they are available. Please note the following requirements, necessary for the tracker to receive the update:

  • The tracker must be turned on.
  • The device must be connected to the local mobile network (to send and receive data from the Tractive servers) - this should happen automatically if you are in an area with good cellular coverage.
  • The battery level must be greater than 20%.

Under these circumstances, the update will take just a few minutes.

If for any reason you are not able to perform the update, you can contact Tractive Customer Service for support.


Updating your Tractive GPS app

You can set your phone or tablet to get automatic app updates so you get the latest features and improvements as soon as they’re available.

To automatically update apps, please see to the following articles on Google's and Apple’s support websites.

Android: How to automatically update apps >

iOS: How to automatically update apps >

Sign up for the Tractive Newsletter

Join our pack and get pawsome updates: Unique membership discounts and fluffy tips for all parents!