What do the dashed lines in the Location History view represent?

When viewing the Location History of your pet, you may see dashed lines, in addition to the normal lines representing the last known location history of your pet in the map view.

These dashed lines represent a gap in the historical position data for a specific time frame and therefore likely will not reflect the accurate location history of your pet for that time period. Missing data can occur in cases when the device was offline; for example if the tracker was turned off, out of battery, or otherwise lost connection to the local cellular network and could not report its location to the Tractive servers.

Below you can see examples of this both in the mobile and web app:



Please note: dashed lines that reflect inaccurate GPS data displayed in the Location History section of the app do not indicate a device error or defect.

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