If you bought a Tractive GPS from another retailer (such as Amazon) and would like to return the device please read our Return Policy.
If you want to terminate and request a refund for just your subscription plan, please reach out to us via the Contact Tractive button below.
Every time you place an order in the Tractive online shop, the invoice and order confirmation will be sent to you by email immediately following the successful transaction.
Check your email account from the day of the purchase to find one of the emails below:
In both cases, your order number will be displayed to you in the subject line of the email as well as in large print at the top of the email from Tractive:
You might need to know your order number in case you have a question or request related to your order, or if you are returning Tractive products. Our Customer Happiness team is always happy to help and you can contact them by clicking here if you have any questions.