In case you're experiencing difficulties with the Tractive Dog Walk app, the following tips may help to resolve the issue:
- Uninstall and reinstall the app.
- Update the app to the latest version: click here for Android devices, click here for iOS/Apple devices.
- Ensure that your smartphone's internet connection remains stable and uninterrupted throughout the walk.
- Ensure that GPS / location services is enabled on your smartphone.
- Keep the app open / on the foreground of your phone during your next walk.
- Immediately save or discard walks as soon as they are complete.
If you were not able to get the Dog Walk app working with the steps above, and believe you may have found a bug in the app, please contact our Customer Happiness team to provide more information. Please provide us with your device model and operating system version, as well as a short description of the issue. We'll do our best to correct the error as soon as possible.