LIVE Tracking: How-To Guide

• Sign in to your account and make sure that the desired pet is selected. You can swap between pets by pressing the arrow at the top of the screen.
• While on the map, activate LIVE Tracking with a tap on the LIVE button at the bottom of the screen. Can't tap on LIVE? Check our troubleshooting tips here.)
• As soon as LIVE Tracking is activated, you'll see your pet's position in real time illustrated by a blue line on the map.

If you have our latest Dog or Cat tracker model and have set up a Power Saving Zone, it is only possible to activate LIVE tracking if the tracker is within Bluetooth range of the mobile device you are using.

Turn off LIVE Tracking by simply clicking on the Stop button and confirming that you would like to end the session. LIVE Tracking may also be stopped in the case of the loss of the mobile network or GPS signal.

The LIVE Tracking session will automatically turn off after 5 minutes to save battery life. If you're not ready to finish your session at that time, just tap Continue LIVE.

Should you wish to change the LIVE Tracking duration to extend beyond 5 minutes, follow these simple steps:

• On the Map tab, tap the tracker icon in the top right corner
• Select LIVE Tracking Duration
• Select either 15, 30, or 60 minutes.

To conserve battery life, we advise limiting the use of LIVE Tracking to times when it's essential to pinpoint your pet's exact location. LIVE Tracking increases battery consumption due to its continuous effort to update the tracker's location every 2-3 seconds.

Below is a summary of the key distinctions between Default Tracking and LIVE Tracking. For more details, please refer to the article linked here.

The tracker updates its location every 2-3 seconds in LIVE Tracking mode.

During a LIVE Tracking session, the bottom bar can be either fully minimized or expanded so you can access further settings.

When expanded, you'll see Speed, Distance to Tracker, Altitude and Stop. Underneath, you can access Radar Mode, Light, Sound and AR (Augmented Reality). Additionally, on the right side of the map itself, you'll see four icons. 1. Share Location, 2. your location in relation to your tracker, 3. Map Settings, 4. + icon for reporting a danger in your area.

The compass icon in the top right corner (iOS only) represents the cardinal directions (north, south, east, west) and helps you orient yourself relative to the map. 

Please consult our troubleshooting guide linked here.