Once you have activated your tracker and signed into the Tractive GPS app, your tracker will provide you with position updates and alert you if, for any reason, it is unable to do so.
If you have our latest Dog or Cat tracker model and your pet is in a Power Saving Zone, you will see WiFi in the top right-hand corner of the screen. While in Power Saving Mode, the GPS tracker will no longer report regular GPS positions. Instead, every few minutes, the tracker will check to make sure it is still within the Power Saving Zone. Below is an example of what you will see in the app when your pet is inside a Power Saving Zone:
The symbol of the dog standing in a circle, just above the LIVE button, shows you that you can activate Find mode. This feature is available on our latest trackers and the symbol will appear when your tracker is in within Bluetooth range of your mobile device. When your tracker no longer has a Bluetooth connection with your cell phone or tablet, this symbol will disappear.
When not in a Power Saving Zone - for example, when out and about on a walk -, you will see a circle with a green, orange or red dot in it next to GPS. If the dot is green, this indicates that the tracker has an active network connection and is detecting accurate GPS positions. If you press the power button on the device once, you should see two green flashing lights. Read more about what the LED light colors mean here.
If this dot is orange or red, this indicates that the tracker is currently unable to show you real-time, accurate positions. This can be because the tracker is struggling to maintain a connection to local cell networks, or because it is unable to detect accurate GPS positions. By pressing on the GPS icon, you'll receive more information as to why the tracker is currently unable to show you accurate positions and you'll receive some tips on resolving this problem.
Generally, your tracker works best in an area with good network coverage when it has a clear line of sight to the sky. If you see an orange or red dot, we recommend going outside with your tracker in your hand and waiting for a couple of minutes so the tracker can establish the necessary connections. If you still see an orange or red dot after a few minutes, please restart the Tractive GPS app and reset the tracker:
|If you have our latest Dog or Cat tracker model, reset the tracker by holding the power button down for 10 seconds. Please then release the power button. A successful reset is indicated by a flashing light and beeping sound.|
If you have any other tracker, reset it by holding the power button down for 30 seconds. Please then release the power button. A successful reset is indicated by a flashing light and beeping sound.
Afterwards, please wait for a few minutes while the tracker tries to connect to local cell networks and detect accurate GPS positions. Please also try a 10-minute test walk around your local area with your tracker in your hand and LIVE tracking active, if possible.
Should you continue to experience issues, please contact Tractive Customer Service for support and leave the tracker turned on, if possible. Please include the following information in your message to help us handle your request more efficiently:
- When did you begin experiencing this issue?
- After resetting the tracker and placing it outside for a few minutes, what color combination do you see if you press the power button once (e.g. green-red)?
- The date and time of your test walk.